Legal Resources

Who These Terms Apply To

These terms apply to everyone using HiQloud’s cloud hosting services. If you are an:

This may include:

• individual developer
• a business owner
• a startup
• a reseller
• a partner

These rules apply equally to everyone who buys our cloud computing services.

If you are a reseller, you are fully responsible for your customers and everything they do using your purchased resources. HiQloud provides services directly to you (the account holder), not to your end customers. Any misuse or violation by your customers becomes your responsibility.

• These terms apply to all users without exception.
• Resellers are responsible for their customers.
• HiQloud has no direct obligation toward end users of resellers.

Account & Identity

To use HiQloud services, you must create an account with accurate and truthful information. We may request identity verification (KYC) at any time for compliance or risk management purposes.

If verification is requested and not completed:

• Your services may be suspended.
• Your account access may be restricted.
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• Your account may be permanently closed.

You are responsible for securing your account, including:

• Username and password
• API keys
• SSH keys
• Access tokens
• Any other authentication credentials

Any activity performed under your account is considered your responsibility, whether authorized by you or not.

Payments & Billing

HiQloud operates on a prepaid wallet system. This means you must add funds before using services. Usage charges are automatically deducted from your wallet balance based on hourly usage or defined billing units. Important billing points:

• Services are prepaid only.
• Billing may occur hourly or per resource unit.
• You must maintain sufficient wallet balance at all times.

If in case your wallet balance becomes insufficient:

• Services will automatically pause.
• Servers may stop running.
• Resources may become inaccessible.

All payments made to HiQloud are non-refundable. This includes:

• Unused wallet balance
• Partially used services
• Early cancellation
• Accidental top-ups

Please monitor your usage and balance carefully.

Service Suspension & Data Responsibility

Your services may be suspended or permanently terminated for reasons including:

• Low or zero wallet balance
• Violation of our usage policies
• Security risks or abuse reports
• Legal compliance requirements

If services are stopped, the following may occur:

• Data may be permanently deleted.
• Storage volumes may be erased.
• IP addresses may be reassigned.
• Configurations may be removed.

HiQloud does not provide automatic backups unless specifically stated in your plan. We strongly recommend maintaining your own backups at all times.

Plus, You are fully responsible for:

• Backing up your data
• Protecting sensitive information
• Exporting data before cancellation

We do not guarantee data recovery after deletion.

Prohibited Activities

To maintain a stable and abuse-free environment, certain activities are strictly prohibited. These include but are not limited to: cryptocurrency mining, spamming, hosting malware, DDoS attacks, and any activity that violates international laws.

For a detailed breakdown of technical restrictions and network abuse policies, please refer to our Fair Usage Policy.

Violation of these terms may result in immediate account termination without refund.

Resource Usage Policy

HiQloud operates shared cloud infrastructure. To ensure consistent performance for all users, we monitor resource consumption (CPU, RAM, Bandwidth).

Excessive consumption that impacts others is managed under our Fair Usage Policy. We reserve the right to throttle or restrict services that violate these technical limits.

Service Availability

HiQloud services are provided on an “as-is” basis. While we strive for high uptime and reliable performance, downtime may occur due to:

• Scheduled maintenance
• Infrastructure upgrades
• Hardware failures
• Network issues
• Unexpected technical problems

Service interruptions, or temporary performance issues do not qualify for refunds, service credits, or compensation.

Liability & Responsibility

HiQloud is not responsible for:

• Business losses
• Revenue loss
• Data loss
• Indirect or consequential damages
• Losses caused by your customers

If any issue arises due to your usage or your customers’ usage, in that case, only you are fully responsible. In any case, HiQloud’s total liability is strictly limited to the amount you have recently paid for our services.

Changes to Services

HiQloud reserves the right to update or modify:

• Pricing of the Service plans
• Features
• Infrastructure
• Policies
• Service offerings

We may also:

• Discontinue services
• Restrict features
• Close accounts when necessary
• Changes may occur without prior notice.

Legal Jurisdiction

These Terms of Service are governed by the laws of India. Any disputes, claims, or legal matters will be handled exclusively in the courts of:

Lucknow, Uttar Pradesh, India.

Final Agreement

By using HiQloud cloud hosting services, you confirm that:

• You have read these terms.
• You understand them.
• You agree to follow them.

If you do not agree with any part of these Terms of Service, please discontinue use of HiQloud immediately.