Refund Policy
Purchasing or using HiQloud services, this Refund Policy is accepted.
General Refund Principles
HiQloud provides cloud hosting services based on usage, infrastructure allocation, and operational costs. Refunds are offered only under specific conditions described in this policy.
- Refunds apply only to eligible services
- Usage-based charges are typically non-refundable
- Refunds are processed according to service type and billing method
- Refund decisions are made after service usage review
Free Trial and Refund Eligibility
Free Trial Period
HiQloud may offer a free trial for selected services.
- Free trials allow testing of platform features and performance.
- No payment is required during the trial period.
- Usage during free trials does not qualify for refunds.
- Trial availability and duration may vary by service.
- Free trials are recommended before making paid purchases.
Eligible Services for Refunds
Refund eligibility depends on the type of service purchased. Refunds may apply to:
- New cloud hosting subscriptions
- First-time service purchases
- Unused prepaid balances under specific conditions
Refunds do not apply to:
- Services already consumed
- Add-ons and third-party services
- One-time setup or migration fees
Usage-Based and Hourly Billing
HiQloud uses pay-as-you-use and hourly pricing models.
- Charges are calculated based on actual resource usage
- Used resources are billed automatically
- Usage charges are not eligible for refunds
- Billing records reflect real-time usage
This ensures fair and accurate pricing for all customers.
Refund Request Process
To request a refund, follow the steps below:
- Submit a refund request through the HiQloud support portal
- Include account details, service information, and reason for request
- Allow the support team to review usage and billing records
- Receive confirmation of approval or rejection
- Incomplete requests may delay processing.
Refund Approval and Processing Time
Once approved:
- Refunds are processed within 7–14 business days
- Refunds are issued to the original payment method
- Processing time may vary by payment provider
- Transaction fees may not be refundable
- Refund notifications are sent via email.
Service Downtime and Refunds
- HiQloud aims to maintain high availability.
- Service credits or refunds may be offered for extended downtime.
- Downtime must be verified by monitoring systems.
- Planned maintenance is excluded.
- Refunds are calculated based on service impact.
- Downtime-related refunds follow internal SLA guidelines.
Non-Refundable Items
The following are not eligible for refunds:
- Hourly and usage-based charges
- Consumed resources and bandwidth
- Setup, migration, and customization fees
- Third-party software or licenses
- Domain registrations or renewals
These charges reflect actual service usage or external costs.
Account Termination and Refunds
Account termination affects refund eligibility.
- Voluntary termination does not guarantee refunds
- Policy violations may void refund eligibility
- Unused eligible balances may be reviewed
- Data access may end after termination
- Termination decisions follow service terms
Refund Policy Abuse
HiQloud reserves the right to prevent misuse.
- Multiple refund requests may be reviewed closely
- Abuse of trial or refund policies may lead to account suspension
- Fraudulent activity may result in refund denial
This ensures fairness for all users.
Policy Changes
This Refund Policy may be updated.
- Changes will be posted on this page
- Continued service usage indicates acceptance
- Regular review is recommended
- Transparency remains a priority.
Contact Information
For refund-related questions or requests:
- HiQloud Billing & Support Team
- Email: billing@hiqloud.com
- Website: hiqloud.com