Legal Resources

Who These Terms Apply To

These terms apply to everyone using HiQloud's cloud hosting services. If you are an:

This may include:

• individual developer
• a business owner
• a startup
• a reseller
• a partner

These rules apply equally to everyone who buys our cloud computing services.

If you are a reseller, you are fully responsible for your customers and everything they do using your purchased resources. HiQloud provides services directly to you (the account holder), not to your end customers. Any misuse or violation by your customers becomes your responsibility.

• These terms apply to all users without exception.
• Resellers are responsible for their customers.
• HiQloud has no direct obligation toward end users of resellers.

Account & Identity

To use HiQloud services, you must create an account with accurate and truthful information. We may request identity verification (KYC) at any time for compliance or risk management purposes.

If verification is requested and not completed:

• Your services may be suspended.
• Your account access may be restricted.
• Your account may be permanently closed.

You are responsible for securing your account, including:

• Username and password
• API keys
• SSH keys
• Access tokens
• Any other authentication credentials

Any activity performed under your account is considered your responsibility, whether authorized by you or not.

Payments & Billing

HiQloud operates on monthly and yearly subscription plans. Important billing points:

• Services are billed in advance for each billing cycle.
• Billing occurs monthly or yearly, depending on the plan you choose.
• Plans renew automatically unless cancelled before the next cycle.

30-Day Money-Back Guarantee

New eligible subscriptions come with a 30-day money-back guarantee. If you are not satisfied within the first 30 days of a new plan, you may request a full refund of the plan fee.

• Applies to first-time monthly or yearly subscriptions
• Must be requested within 30 days of the initial purchase
• Setup, migration, domain, and third-party charges are excluded
• After the 30-day period, plan fees are non-refundable

Except under the 30-day money-back guarantee, payments made to HiQloud are non-refundable. This includes:

• Partially used plans beyond the guarantee period
• Early cancellation after the first 30 days
• Setup, migration, and third-party fees

Please review your plan and billing cycle carefully.

Service Suspension & Data Responsibility

Your services may be suspended or permanently terminated for reasons including:

• Non-payment or failed plan renewal
• Violation of our usage policies
• Security risks or abuse reports
• Legal compliance requirements

If services are stopped, the following may occur:

• Data may be permanently deleted.
• Storage volumes may be erased.
• IP addresses may be reassigned.
• Configurations may be removed.

HiQloud does not provide automatic backups unless specifically stated in your plan. We strongly recommend maintaining your own backups at all times.

Plus, You are fully responsible for:

• Backing up your data
• Protecting sensitive information
• Exporting data before cancellation

We do not guarantee data recovery after deletion.

Prohibited Activities

To maintain a stable and abuse-free environment, certain activities are strictly prohibited on HiQloud cloud hosting services. You may NOT use our services for:

• Cryptocurrency mining or blockchain validation
• Spam or bulk email campaigns
• SMS abuse or unsolicited messaging
• Phishing, fraud, or scam operations
• Hosting or distributing malware
• DDoS attacks or hacking attempts
• Unauthorized port scanning or network probing
• Hosting pirated or illegal copyrighted content
• Operating VPN services, proxies, or TOR nodes
• Gambling platforms
• Adult content hosting (HiQloud complies with DMCA notices)
• High-risk or heavily regulated content
• Any activity that generates abuse complaints or IP blacklisting

If any prohibited activity (from the ones mentioned above) is detected:

• Services may be terminated immediately.
• Accounts may be permanently closed.
• No refunds will be issued.

Resource Usage Policy

HiQloud operates shared cloud infrastructure to serve multiple customers properly. To protect system stability and performance, we reserve the right to monitor and manage resource usage. This may include:

• Limiting CPU usage
• Adjusting RAM allocation
• Restricting storage usage
• Controlling bandwidth consumption

Unusual or harmful usage patterns will result in temporary or permanent restrictions. Our goal is to ensure fair usage and system reliability for all users.

Service Availability

HiQloud services are provided on an "as-is" basis. While we strive for high uptime and reliable performance, downtime may occur due to:

• Scheduled maintenance
• Infrastructure upgrades
• Hardware failures
• Network issues
• Unexpected technical problems

Service interruptions, or temporary performance issues do not qualify for refunds, service credits, or compensation.

Liability & Responsibility

HiQloud is not responsible for:

• Business losses
• Revenue loss
• Data loss
• Indirect or consequential damages
• Losses caused by your customers

If any issue arises due to your usage or your customers' usage, in that case, only you are fully responsible. In any case, HiQloud's total liability is strictly limited to the amount you have recently paid for our services.

Changes to Services

HiQloud reserves the right to update or modify:

• Pricing of the service plans
• Features
• Infrastructure
• Policies
• Service offerings

We may also:

• Discontinue services
• Restrict features
• Close accounts when necessary
• Changes may occur without prior notice.

Legal Jurisdiction

These Terms of Service are governed by the laws of India. Any disputes, claims, or legal matters will be handled exclusively in the courts of:

Lucknow, Uttar Pradesh, India.

Final Agreement

By using HiQloud cloud hosting services, you confirm that:

• You have read these terms.
• You understand them.
• You agree to follow them.

If you do not agree with any part of these Terms of Service, please discontinue use of HiQloud immediately.