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Have a question, a custom requirement? Talk to the Team That Can Solve Your Problem. Real people, real answers! No long queues.

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info@hiqloud.com
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Why HiQloud Cloud VPS?

More Power. Less Overhead. Zero Compromise.

Most cloud providers make you choose between speed and cost. HiQloud doesn't. Get enterprise-grade NVMe infrastructure, instant auto-scaling, and Monthly / Yearly billing, all on a platform built to handle real production workloads.

High-speed NVMe Gen4 SSD storage icon | HiQloud

NVMe Gen4 Storage

Up to 7,000MB/s read speeds. Your apps load faster, your queries run cleaner, your users notice the difference.

On-demand automatic CPU and RAM scaling icon | HiQloud

Automatic Scaling

Scale CPU and RAM on demand. No reboots, no migrations, no engineering hours wasted. Just performance when you need it.

Flexible monthly or annual billing icon | HiQloud

Monthly / Annual Billing

Spin up. Scale up. Shut down. Choose monthly or annual plans, at transparent prices. No lock-in, no wasted spend.

FAQ

Frequently Asked Questions

Support FAQ

Common questions about HiQloud support.

HiQloud offers 24/7 support via live chat, support ticket, and email. Log in to your dashboard, click "Support," and raise a ticket. For urgent issues, use live chat for the fastest response, average reply time is under 5 minutes.

First, check the HiQloud status page for any active incidents. If no incident is listed, log in to your dashboard and use the "Restart Server" option. If the issue persists, raise a Priority ticket with your server ID and error details, our team resolves critical outages within 30 minutes.

Yes. HiQloud provides free migration assistance for new customers. Share your current server credentials and configuration details with the support team, and we handle the full transfer, including files, databases, and DNS, with zero downtime.

Yes. HiQloud support is available in English and Hindi. For regional language assistance, mention your preferred language when opening a ticket and we'll assign a matching agent.

Payment FAQ

Everything about billing and payments.

HiQloud accepts all major credit and debit cards (Visa, Mastercard, RuPay), UPI, net banking, and online payments. International payments via PayPal are also supported. All transactions are processed securely through PCI-DSS compliant gateways.

Choose a plan and pay a transparent, no-lock-in price every month. Your server deploys instantly after payment, with no advance credits, no usage tracking, and no surprise charges. You know the exact cost upfront, every billing cycle.

If you stop your server, compute charges stop from the next billing cycle. However, storage and IP reservation charges continue as long as the server exists. To stop all charges completely, delete the server from your dashboard.

HiQloud offers a refund within 30 days of your first purchase, subject to verification. Refunds are processed to the original payment method within 5 to 7 business days. Contact support with your order ID to initiate a refund request.

Plans FAQ

Find the right plan for your business.

The Starter Cloud VPS plan is ideal for beginners. It includes 1 vCPU, 1GB RAM, NVMe storage, and full root access at an affordable monthly rate with no lock-in. It handles personal projects, staging environments, and small web apps comfortably. You can upgrade to a higher plan anytime without data loss.

Yes. HiQloud allows instant plan upgrades directly from your dashboard. Upgrading takes effect immediately with no downtime. Downgrades are applied at the start of the next billing cycle. All your data and configurations remain intact during the change.

HiQloud Cloud VPS plans are self-managed by default, you get full root access and control. Managed support add-ons are available for teams that need server monitoring, security patching, and proactive maintenance handled by HiQloud experts.

HiQloud offers a 30 days free trial. Try it for a month, and cancel anytime with no penalty. New accounts also receive introductory discounts on signup.

Price Feature FAQ

Understand our transparent pricing logic.

HiQloud uses monthly and yearly billing. The total cost depends on the plan you choose, CPU cores, RAM and storage tier. Each plan has a fixed monthly or yearly rate, with no lock-in and instant deployment as soon as you pay. There are no setup fees, no hidden charges, and no long-term contracts.

No hidden fees. The price shown on the plan page is what you pay for the billing cycle you choose. GST (18%) is applicable for Indian customers and is shown separately at checkout before you confirm payment.

Yes. HiQloud offers discounted rates for quarterly, half-yearly, and yearly prepaid plans. Committing to a longer term can save up to 30% compared to standard monthly billing. Contact the sales team for custom pricing on high-resource or multi-server setups.

If a renewal payment fails, your server enters a short grace period before suspension. Your data is retained for up to 7 days. Renew your plan before the deadline to restore access instantly. Set up auto-renewal in your dashboard to avoid interruptions.

Let's Build Something Great Together

Have questions or are you ready to get started? Reach out to our team and get answers fast, no long wait times, no runaround. Get help choosing a plan, migrating your existing setup, or troubleshooting a technical issue, our experts are ready to guide you every step of the way. Build with confidence, knowing support is always within reach.

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Developer Illustration | HiQloud