Refund Policy
By purchasing or using HiQloud services, this Refund Policy is accepted.
General Refund Principles
HiQloud provides cloud hosting services on monthly and yearly subscription plans. Refunds are offered only under specific conditions described in this policy.
- Refunds apply only to eligible services
- Charges for a started billing period are typically non-refundable
- Refunds are processed according to service type and billing cycle
- Refund decisions are made after account and billing review
Free Trial and Refund Eligibility
Free Trial Period
HiQloud may offer a 30 days free trial for selected services.
- Free trials allow testing of platform features and performance.
- No payment is required during the trial period.
- Free trial activity does not qualify for refunds.
- Trial availability and duration may vary by service.
- Free trials are recommended before making paid purchases.
Eligible Services for Refunds
Refund eligibility depends on the type of service purchased. Refunds may apply to:
- New monthly or yearly cloud hosting subscriptions
- First-time service purchases within the eligible refund window
- Unused portions of an annual plan under specific conditions
Refunds do not apply to:
- Services already used for a completed billing period
- Add-ons and third-party services
- One-time setup or migration fees
Monthly and Yearly Billing
HiQloud uses monthly and yearly subscription pricing.
- Charges are billed in advance for each billing cycle
- Plans renew automatically unless cancelled before the next cycle
- Charges for a started billing period are not eligible for refunds
- Billing records reflect each plan and billing cycle
This ensures clear and predictable pricing for all customers.
Refund Request Process
To request a refund, follow the steps below:
- Submit a refund request through the HiQloud support portal
- Include account details, service information, and reason for request
- Allow the support team to review usage and billing records
- Receive confirmation of approval or rejection
- Incomplete requests may delay processing.
Refund Approval and Processing Time
Once approved:
- Refunds are processed within 30 business days
- Refunds are issued to the original payment method
- Processing time may vary by payment provider
- Transaction fees may not be refundable
- Refund notifications are sent via email.
Service Downtime and Refunds
- HiQloud aims to maintain high availability.
- Service credits or refunds may be offered for extended downtime.
- Downtime must be verified by monitoring systems.
- Planned maintenance is excluded.
- Refunds are calculated based on service impact.
- Downtime-related refunds follow internal SLA guidelines.
Non-Refundable Items
The following are not eligible for refunds:
- Charges for a started monthly or yearly billing period
- Partially used billing periods
- Setup, migration, and customization fees
- Third-party software or licenses
- Domain registrations or renewals
These charges reflect active service periods or external costs.
Account Termination and Refunds
Account termination affects refund eligibility.
- Voluntary termination does not guarantee refunds
- Policy violations may void refund eligibility
- Unused portions of eligible plans may be reviewed
- Data access may end after termination
- Termination decisions follow service terms
Refund Policy Abuse
HiQloud reserves the right to prevent misuse.
- Multiple refund requests may be reviewed closely
- Abuse of trial or refund policies may lead to account suspension
- Fraudulent activity may result in refund denial
This ensures fairness for all users.
Policy Changes
This Refund Policy may be updated.
- Changes will be posted on this page
- Continued service usage indicates acceptance
- Regular review is recommended
- Transparency remains a priority.
Contact Information
For refund-related questions or requests:
- HiQloud Billing & Support Team
- Email: billing@hiqloud.com
- Website: www.hiqloud.com